In service situations such as airlines, hotels, banks, restaurants and car rental locations, interaction between staff and customers is a major determinant of service quality perception. Implementing and maintaining service regimes and standards requires quantifiable analysis of those interactions. Our ground-breaking service interaction analysis system, INCIDE Vue, combines morpho-psychology (face and body movements) with video and image-recognition technologies to provide management with actionable, credible and demonstrable live data for both training and changes in a way that no research study or mystery shopper could.

Click here for video clip.